We're real people. Let's talk.
Questions, feedback, bug reports, feature requests — all welcome. We read every message carefully.
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We handle questions about accounts, billing, downloads, and packages, usually within one business day. Please note: we do not provide support for using, configuring, or customizing the software itself — that is a service the original developer provides.
Common questions, answered right away.
What is your refund policy?
Because of the digital nature of our products, no refund is offered once a download has completed. If you have not downloaded anything yet, contact us within 7 days of purchase for a full refund. We do not auto-renew, so nothing is charged again when your plan expires.
The package I need isn't in the catalog — can you add it?
Absolutely. Use the contact form above and select "Missing or Outdated Package." Include the plugin/theme name and publisher URL. We typically add new packages within 1–3 business days.
How do I reset my password?
Click "Forgot password" on the sign-in page and enter your registered email. We will send you a message containing a reset link. The link expires after a while — just request a new one if it does. If nothing arrives, check your spam folder first.
Connector isn't updating my plugin — what should I do?
First check that the API key in your Connector settings matches your account key. If it does, try deactivating and reactivating the plugin. If the issue persists, contact us using the form above.
I want to cancel my subscription.
Sure — no questions asked. In fact there is nothing to cancel: we do not auto-renew, nothing is charged again when your plan expires, and your access continues to the end of the current period.
Is using GPLlib legal?
Yes. Every package in our catalog is GPL licensed, and redistribution is explicitly permitted under the GPL. Read our full Licensing page for the details.
